Bartow Ace Hardware

I have been working 6-7 days a week to remodel a toy hauler a few miles down the road from the Ace Hardware for the last 3 months. On a handful of occasions, I have had to run out in the middle of the day from the worksite and head to the nearest hardware store which is this establishment. I have never had an issue until today. I was previously helped by the ladies that worked there (do not know any names). Today, as I was looking for glue and in a hurry as it was FINALLY under 90 degrees outside, an older gentleman came up to me and asked if I needed help. Nice right? NOT his intent though. Because then he informed me that if I wanted to continue to shop in this store I would have to leave my “backpack” up front. I explained to him, it was not a backpack, it was my purse. He said, “well, you still need to leave it up front if you want to shop”. Obviously this is a policy to discourage shoplifting and his insistence maybe implied he thought I was going to shoplift?? Please also know that while he was telling me this, I was plainly holding $65 in cash in my hand because I was in a hurry. I was also NOT carrying a backpack but a sling bag messenger style that happened to be slung over my back because I was in a hurry. So this one man single handedly ended my business for this Ace Hardware and how many more women because he doesn’t know what a purse looks like? And also, am I just supposed to assume no one will look through my purse up front? It’s a two way street. What a shame.

Great people and excellent selection. Better than the big box stores. Give them a try!

They are very helpful!...they not only tell you where something is,they show you and give you alittle back ground on the item and some advice depending on whether your project is large or small,they will still take the time out and give you the best service indeed!...love the people who work here and the place as well!❤️

I visited this Ace Hardware for some supplies for my kitchen - but was met with such rudeness from a manager named Emma. I tried to get her assistance on what screws would work for the cabinets I had and she told me that i’d have to “figure it out on my own” and that i “shouldn’t come to the store without knowing what i need”. I’m guessing the frustration was because I interrupted her while she was camping at work. Luckily, i found another coworker who was able to assist. Sorry about your bad day, Emma.

I attempted to return 3 standing oscillating fans to 1350 E Church St, Bartow, FL 33830 store. They were bought one day before and in the original boxes. The manager Jerry Buttler was Very rude, and questioned me on the purpose of the return, why I needed them, what they were originally purchased for, and was all around very uncomfortable and demeaning. I had the receipt. I eventually asked Jerry why do you need to know so much about these? I purchased yesterday, and decided I didn't actually need them. I shouldn't have to be questioned like a criminal to return something I don't need. He only looked at 1 box out of the 3 and told me he wouldn't accept them for returns. He said there was a little bit of dirt on the back. The fan was turned on and tested for approximately 10 mins then boxed back in the original package. This kind of customer service is very shocking from Ace "The helpful place" hardware store.